Toll Free 888.858.PETS (7387) U.S & Canada |
Global 440.542.0454 |
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RETURN POLICY
OK, YOU DON'T LIKE WHAT YOU BOUGHT OR YOU ORDERED THE WRONG THING.
IT HAPPENS.
No returns after 30 days from invoice date.
All returns must be authorized by North Coast Pets.
A return authorization number will be issued. This return authorization number must be clearly marked on the return box. A 15% restocking charge will be charged for all returns.
Customer is to insure the return package to protect themselves if carrier damages or loses the item. Proof of delivery is recommended.
No credit will be issued for freight charges.
Any item purchased with "FREE FREIGHT" will be charged the actual outgoing freight charges if returned.
All refused orders will be charged a 15% restocking fee as well as all freight charges.
All returned items must be in new condition with all packaging materials, manuals etc.
Packages failing to comply with these instructions will be refused.
TO COMPLY WITH MANUFACTURER'S WARRANTEES, ANY DEFECTIVE ELECTRONIC MERCHANDISE MUST BE RETURNED DIRECTLY TO THE MANUFACTURER FOR WARRANTY REPAIR. FAILURE TO COMPLY COULD RESULT IN ADDITIONAL SHIPPING FEES.
ALL ITEMS PURCHASED ARE COVERED UNDER THE WARRANTY TERMS OF THE MANUFACTURER. NORTH COAST PETS DOES NOT OFFER OR IMPLY ANY WARRANTY OF ITS OWN.
EMBROIDERED OR ENGRAVED ITEMS
BOOKS
CLIPPER BLADES AND COMBS
MEDICATIONS
EDIBLE ITEMS & SUPPLEMENTS
VIDEOS
SPECIAL ORDER ITEMS
ANY ITEM THAT SHIPS VIA TRUCK FREIGHT
ELECTRICAL ITEMS
Semi-Custom, Econo-Plus, Econo, Door Shields: New and unused items may be returned for a full refund (less shipping charges and 20% restock charge) within 14 days of the delivery date. Upon inspection, any product determined to be no-returnable-to-stock will be returned at the customer's expense.
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